1. Current purchase status
Stillwell does not currently accept payments for audio generation. This policy describes the intended rules for future Web purchases through Stripe and iOS purchases billed by Apple. Paid offers will not open until the billing model, prices and the 【待填】 refund fields below are finalized. This policy applies from the Last updated date shown above.
2. Cancel a Web subscription
When Web subscriptions become available, sign in and open Account settings → Billing → Cancel subscription. Web billing and this cancellation control are not yet available. If you cannot access your account after billing is enabled, email the support address below with the account email and receipt reference; do not send card numbers or credentials. A one-time purchase, if offered, has no recurring subscription to cancel.
3. Cancel an iOS subscription
For purchases billed by Apple, open iPhone Settings → your name / Apple Account → Subscriptions → Stillwell → Cancel Subscription. If no cancellation option appears, check whether it is already canceled or was purchased with another Apple Account. Use Apple’s official cancellation instructions linked below. Stillwell cannot cancel an Apple-billed subscription on your behalf.
4. What happens after cancellation
For a paid subscription, access continues until the current paid billing period ends, and the subscription will not renew again. Canceling does not itself request a refund. Deleting your account or uninstalling the app does not cancel a subscription. Any future free trial’s conversion and cancellation conditions will be disclosed before enrollment; free allowance or trial terms remain 【待填】.
5. Request a Web refund
For your first Web purchase processed through Stripe, the request window is 【待填】 days after purchase. Email the support address below from your account email when possible, include the purchase date and receipt or transaction reference, and explain your request. Our review target is 【待填】 business days. Approved refunds return to the original payment method; the expected arrival time is 【待填】 business days and depends on the payment provider and bank. These timings are unconfirmed and must be completed before paid checkout opens. We do not ask for full payment-card details, passwords or verification codes.
6. Apple-billed refunds
Apple processes refund requests for purchases billed through Apple In-App Purchase; Stillwell cannot issue those refunds through Stripe. Sign in to reportaproblem.apple.com with the Apple Account used for the purchase, choose Request a refund, select the reason and the Stillwell purchase, then submit it to Apple. Eligibility, review and return timing are determined by Apple and applicable law. An Apple refund request does not substitute for canceling a subscription.
7. Requests outside the policy
Subject to mandatory law, requests after the finalized Web eligibility period, duplicate refund requests for the same charge, requests for purchases we did not process, or requests involving fraud or serious terms violations may be declined. A terms violation does not remove refund rights required by law. Apple-billed purchases must use Apple’s refund process. Contact us if you believe you were charged incorrectly or did not receive a paid service.
8. Contact and updates
Use the support and privacy email below for Web refund or cancellation questions. The same email, pricing details and cancellation instructions apply on Pricing, Terms and Privacy. Changes will be shown with an updated Last updated date; finalized purchase terms must be presented before you pay.
Pricing, cancellation and contact details
Fields marked 【待填】 are awaiting confirmation. No paid plan is available to purchase. Monthly, annual and one-time entries are alternatives awaiting a final billing decision, not confirmed offers.
- Operator
- 【待填】
- Contact address
- 【待填】
- Paid plan name
- 【待填】
- Billing model and billing period
- 【待填】
- Monthly price (if offered)
- USD 【待填】 / month
- Annual price (if offered)
- USD 【待填】 / year
- One-time price (if offered)
- USD 【待填】
- Included audio generations or minutes
- 【待填】
- Free allowance or trial, including any conversion to paid access
- 【待填】
- Web refund eligibility window
- First purchase: 【待填】 days after purchase.
- Refund request review time
- 【待填】 business days.
- Approved Web refund arrival time
- 【待填】 business days to the original payment method; the payment provider and bank may affect timing.
- Support reply target
- 【待填】 business days.
- Support and privacy email
- henriettaiarmstrongl73@gmail.com
For subscriptions, automatic renewal continues until canceled. Cancel Web subscriptions in Account settings → Billing → Cancel subscription when Web billing becomes available. Cancel iOS subscriptions in Settings → your Apple Account → Subscriptions. After cancellation, access continues until the current paid billing period ends and there is no further renewal. Canceling does not itself request a refund; deleting an account or uninstalling the app does not cancel a subscription.
Contact Stillwell
Send support, privacy, access or deletion requests to the email below. Describe your issue and sign-in method. Never send passwords, verification codes or session tokens.
henriettaiarmstrongl73@gmail.comThe email link opens your mail app. We receive a request only after you send the message yourself.